shocking service - worst i have experienced

since I have been unable to use my internet efficiently for the last 2-3 weeks and now not at all (and I am told sorry all the technicians are busy so I have to wait until next week) I DEMAND a reduction in my fees for this month. This is utterly ridiculous that I have to pay R699 per month for a service that for the last 2-3 weeks only works when I restart the router. The worst is that I have had to listen to my sister fight with you on the phone for the last month firstly just to get an installation done at her house and secondly now she has exactly the same issue as us she has intermittent internet access. I do NOT want to hear that signal is a problem as you came out to test the signal before installation and specifically told me there is not problem. I do NOT want to hear that the router is a problem but you don't have stock of the router (as you told my sister). So now live up to your \promises"and get out internet working again - you can either pay overtime for your technicians to come out over the weekend or I want a significant decrease in my fees for this month. My reference number is SREQ_***:1 I await a call with your decision.<br> """