Shocking Service,Overcharge,no responce complaints

Neotel sell a service called \4MB NeoBroadband Wireless\" <br> <br> They then advertise the same product at about half the price (if you take the free add ins they offer) to the clients who already are paying for the product.<br> <br> Then when you ask Neotel to change to that product pricing they realize you now going to be paying 1/2 the price for the same thing and they then tell you you cant have the product because it is not available in your area. BUT you have already been paying and continue to pay for the same product for the last 12 months so how come it is all of a sudden now not available in your area?<br> <br> I have tried to cancel with Neotel but they tell you to email their cancellations department. you receive an automated response to say they have received the email and someone will contact you shortly, but they never do. (I have done this 2 times now) then I complain to the call center and get a reference no from a call center agent and they too say someone will call you back within 3 working days, 1 week later still nothing.<br> <br> "