Shocking service from Neotel

<p>We made enquiries regarding the Neotel service for our store at Cape Town Railway Station and were assured that the quality of the Neotel service provision was of adequate standard in the area. We’ve had ongoing issues with the quality of the bandwidth ever since the equipment was first installed. We logged a call to this effect on Tuesday 14th June and requested that a technician come to the store to resolve the issue. We were informed that a technician would come to site on Friday 17th June. Our store manager, then called on Friday morning to find out what time the technician would be coming to site. She was advised that Neotel were fully booked for the day because of the public holiday on Thursday (despite assuring us on Tuesday that a technician would come to site on Friday) and a technician would come to site on Monday 20th June.</p> <p> </p> <p>Needless to say no technician came to site on Monday. We’ve been following up continuously since then, each time being told that somebody will call us back and of course nobody ever calls back.</p> <p> </p> <p>After endless rounds of the above situation, I contacted the Neotel sales person who sold us the Neotel products. He suggested I contact the Technical Support Supervisor at Neotel. I sent an e-mail to the Technical Support Supervisor which bounced back with message to say that his mail box was full. This is a ridiculous situation for a company which is supposed to be an ICT service provider. I then tried to contact the Technical Support Supervisor via the call centre around 11 a.m. and was advised that he would only be at work after 2 p.m. and the person would leave a message for him to call me back. Needless to say, there was no call. I then called at 4:30 p.m. to speak to he Technical Support Supervisor only to be told that he had gone home at 4 p.m.????</p> <p> </p> <p>The sales person then suggested I send an e-mail ********** raising our concerns. I did this on 22nd June. It is now 29th June (a week later) and there has been no acknowledgement of the e-mail, no response to our concerns and no technician sent to the site to resolve the issue.</p>