1 reviews | Active since Jan 2017
SHOCKING SERVICE
<p>After moving out of Capetown in September to an area where there is absolutely no coverage, and going through the correct channels to cancel my 24 month contract (it was about to expire in Dec 2016 anyway), I received no response, tried the walk in centre in N1 city to find it closed down, promises by the service consultants on their call centre number, I find that I am still being billed for a service I cannot use.</p>
Good morning,
We are sorry to hear this and would like to urgently look into this for you, please supply your account number and email address via private reply so that we can escalate this.
Good morning,
We are sorry to hear this and would like to urgently look into this for you, please supply your account number and email address via private reply so that we can escalate this.
After many many calls to Neotel from my Telkom landline, I finally got to speak to a supervisor this morning who has now changed the status of my account to cash in order for them not to debit my bank account any more. Whoopee, and thank you.
After many many calls to Neotel from my Telkom landline, I finally got to speak to a supervisor this morning who has now changed the status of my account to cash in order for them not to debit my bank account any more. Whoopee, and thank you.
Dear Neotel,
thank you for the response. I finally got to speak to a supervisor this morning who has now apparently changed the status of my account, R***, to cash in order for the debit orders to stop. I thank you very grateful for this as I am a pensioner. I had already been to my bank to ask them to stop the debit order which would have gone off now at the end of January. The reason I changed from Telkom to Neotel 2 years ago was because of your cheaper call rates and the promise of good services. I unfortunately moved to an area whic Neotel does not service. Thank you again for helping me. Kind regards, A Boreham
Dear Neotel,
thank you for the response. I finally got to speak to a supervisor this morning who has now apparently changed the status of my account, R***, to cash in order for the debit orders to stop. I thank you very grateful for this as I am a pensioner. I had already been to my bank to ask them to stop the debit order which would have gone off now at the end of January. The reason I changed from Telkom to Neotel 2 years ago was because of your cheaper call rates and the promise of good services. I unfortunately moved to an area whic Neotel does not service. Thank you again for helping me. Kind regards, A Boreham
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Good morning
Thank you for your feedback, we are pleased to hear that our team was able to assist you. Please feel free to message us here or on Facebook in the future if you need assistance.