SHOCKING NEOTEL

<p>GET CALLED EVERY MONTH TELLING ME MY ACCOUNT IS HANDED OVER AS I AM IN ARREARS, I HAVE THE BELOW LETTER APOLOGISING BUT STILL EVERY MONTH THE SAME STORY MY CREDIT RATING GETS EFFECTED </p> <p>Please accept our humblest apology for all inconvenience caused as a result of your account being handed over to our Collection department by error. This is neither our desire nor intent to put customers through experiences like this which frustrates them and note that this matter will be addressed internally to prevent similar recurrence.</p> <p> </p> <p>Kindly note that your account is up to date and sitting on a current balance of R1778.14 which is due by the end of the month. It was mentioned that you don’t receive your invoices on monthly basis. According to our records, invoice are being sent successfully to the email address: ********** Please confirm if the email address is correct? If so we will have to investigate this further with IT to confirm what could be the issue. Should you have updated the email address, please provide us with the correct email address so we can amend your account details on our side.</p> <p> STILL HAPPENING EMPTY PROMISES</p> <p>We will continue to align our customer service operations and processes to enhance the service experience with the aim of preventing similar recurrence. We regret that you were required to take time out of your schedule to inform us of the experience</p> <p> </p> <p>Regards…•</p> <p>Khangelwa Nkalweni| Executive Escalations Consultant Neotel Service Assurance</p> <p> </p>