Shocked at the level of service

App**** for a 2mb LTE uncapped line on the 9th of September after being told it has been processed and people would contact me with a few day nothing happened, after querying seems the request was only sent on the 16th, now its the 22nd and no call after multiple calls, being put on hold for over 20min on one call ,finally after 4 days or so the technicians came to install it, however when i check it there is no connection, they come again in the morning but have no clue what is happening and send another technician that afternoons, he as well has no clue, he leaves and no one contacts me for another week just left in the dark, bear in mind im calling the call center but no one has a clue, the last wednesday i called i personally tested the line and was assured another technician would come thursday or friday, but yet again nothing, i then called again on tuesday was assured they would rectify it immediately and contact me back.but again nothing. its now thursday and i just get a monthly bill to my email, bear in mind due to ecomobility (work from home) which i stressed i needed this service from the 1st,having to use my cellphone data im out of pocket (R3000)and out of patience.