AL
Anneline L

1 reviews | Active since Mar 2012

13 Apr 2017, 16:30

Shameful services

<p>Am I the only one who do not understand how Neotel works?????</p> <p> </p> <p>After weeks and months of complaints, no one at Neotel called me to solve our billing issue . How can you run a business like this! The only call I get are from NuDebt Management harrassing me and threatening to black list me. </p> <p> </p> <p>I can not understand that no one can call to solve our issue. The last time when I wrote a complaint on this website, somebody of Neotel responded just to ask our account nr.</p> <p> </p> <p>That was the only response ever since. This is just no service</p> <p> </p> <p>Regards,</p> <p>Anneline Laumen</p> <p>R ********** 13</p>

0
Replies (5)
Neotel
Neotel's reply19 Apr 2017, 08:55
Official

Hi, we are sorry to hear that. Unfortunately Hello Peter is blocking your account number. Please send us your account number via private message and we will assist you.

Best regards,

AL
Anneline L's update19 Apr 2017, 09:00
Reviewer Update

R***

Neotel
Neotel's reply19 Apr 2017, 09:28
Official

Hi, we see on our system that a reference was opened for you yesterday. Did our team give you feedback on the status of your account?

Best regards,

AL
Anneline L's update19 Apr 2017, 09:38
Reviewer Update

Hi,

I sent an email to your manager in Cape Town, Wiseman Nqoba yesterday.

Regards,

Anneline

Neotel
Neotel's reply19 Apr 2017, 10:40
Official

Thank you, we will follow up with Wiseman.

Best regards,