SH*T Service Provider! Biggest Mistake!!

<p>I thought that getting a Business Line with Neotel would be a good idea for my company. However, a couple of months in, the phone unit that I received with the phone broke. When I went to Neotel to enquire about getting a replacement they informed me that they don't have stock of any phones and that they do not know when stock will arrive. After a huge argument they finally inform me that they are expecting stock in March 2017!!!! How on earth is that even possible!!</p> <p> </p> <p>When I asked whether I can buy a different phone (from Huawei directly) whether or not the sim would work. I was rudely informed that "No, Neotel sim cards are locked so that they can only be used with Neotel (aka Huawei) phones." </p> <p> </p> <p>This means, I am not sitting without a telephone line for my business that I am paying for and not able to get anything done about it.</p> <p> </p> <p>I'd love to hear if this company actually has any bother with customer service and satisfaction and what they propose I do about this problem. Here's a hint, unlock the sim card so that I can actually use the line on a phone that is not supp**** by Neotel, as you don't have any damn stock!</p>