Service still being choked

Still being choked on access to the network even though it's the beginning of the month. I'm questioning the legality of assigning me a higher credit limit than the contract I signed for, and also suspending all services if one limit is reached. What this means is that for 10 days in January I had no connectivity (including no access to PAID FOR IN BUNDLE MINUTES) because of Neotel's fault, and now because the way your billing works, I'm blocked from 3rd of Feb!! What is the point of this contract!? I'm paying for having no connection.<br> <br> I was in Tygervalley and N1 city branches yesterday and again today! yes, 4 visits in person and no resolution!<br> <br> You guys have to refund me the additional R183 that you charged without my consent for 2 months, and also unlock my account. Blaming it on the computer system isn't good enough. Fix the system!