Service? No sorry

<p>Aftersales service is not a strong point at this business. At installing our telephone system everything worked a 100 %. But when problems are experienced, afterwards: Sorry you must first pay the quotation before we visit your site. Good, problem reported (9 June) payment done (14 June), confirmation sent, now we wait, and wait.... After a phone call (Monday, 26 June) explaining that we are a school and close for the holiday and have had no communication except for an automated mail stating that our ticket has been logged (14 June) we wait, and wait.... Now, we must make special arrangements for service to be delivered? Sorry, but this is not excellent customer service!</p>