Seriously bad back-up service

<p>The service was installed promptly on placing the order for a data service and then things fell apart The technical back-up service has been less than useless. Since 8 December we have been trying to get someone to assist my wife in connecting her cellphone on Wireless. We have called at least 4 times and have not had a successful outcome. The last time the technician said that she would escalate it to a higher level as she was unable to assist, and a technician would call. We have heard nothing back after 4 days now. I've been told my Cap is 80% used up and the usage displayed on the Neotel website does not come close to 80% of 25Gb. I have used your service for less than a month and am already ready to close the account even if I do have to pay in R1 000. It will be better to go to another service provider who provides a proper service</p>