Selling Product with False Information

I have decided to give Neotel a chance by changing to them a few years back, When i purchased the product i constantly wanted to know what happens if I move from PTA to JHB. I was assured that I only phone the technical department at Neotel and they do a 011 number change and Im good to go. Now it is very certain that they don't have the infrastructure to accommodate clients, will the ever be a competitor firstly shelling a product under false pretences, can only assist with this process in the next three months. TO me it sounds like neotel is going down fast therefore cannot or is not in the position to satisfy clients need. The tech guy i spoke to only pull up his shoulders and said thats what it is and we cannot change that , but he has a solution. I must convert all my call to my cell phone which i pay for and if i make phone calls i will pay cellphone rates. Think twice before using their services especially if you are a business and need to move offices.This is maybe another reason why you don't see any adds or promotion of them, yes telkom take their time but at least you can take their word and be sure of continue service. I am disappointed.