JM
Juan M

1 reviews | Active since Dec 2010

01 Apr 2015, 21:59

safe yourself a heart attack and join telkom

This company'S code of conduct leaves many concerning questions!!.Staff don't know their product ,fail to comply with Fais directives.I phoned this morning at 7 at at10 again at 11 at 12 and again at 15:00.watch out for their selling tool faster and beter ,emails to help desk are even worse, sending failure mail .box full .needless to say I took to their word again biggest mistake. still no reception no feedback no after service and their sites on web is definately not accurate .maybe they need a huge banner to wake up ?competition? What competition??? ar

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Replies (1)
Neotel
Neotel's reply02 Apr 2015, 09:13
Official
Hello investigating,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Regards,
Customer Services Team