Rude,Unhelpful,Did not explain required info.

My Fiance and I were applying for a Neoflex data 15GB, Obakeng is our consultant, he contacted Laura a day after she had completed the application form on the website, once Laura had read through the instructions on the email she asked me to forward the required docs as per the email sent from Obakeng,which was simply ID copy and Proof of residence all fine under the assumption the attached application form was the initial application form as the email from Obakeng did not explain this was supposed to be filled in again but now there were extra questions. So to confirm that the documents were received I called neotel in Midrand, after waiting 30mins to speak to some one I was eventually directed to a Benedict who explained we needed 3months bank statements as well and then before I could ask why I was directed back to Obakeng who was abrasive from the get go, I asked why we needed to fill in an application form twice to which he rep**** you have not filled it in I explained this was not requested in any correspondence and when I explained that this application had taken 3days so far he simply rep**** in an angry tone fill in the form and he put the phone down. Simply Unacceptable.