********** - R***

Neotel sent me a Kwese box which according to the consultant that called me was supposed to be installed at a different address yet work under the same account and increase my monthly payment from R699.00 to R899.00. But she misled me as that was not the case. So I sent an email the very next day (16th November 2017)after receiving the kwese box requesting for it to be cancelled. Neotel only responded to me via a phone call around the 16th January 2018. They have confirmed that the email is dated 16th November 2017, they have also told me they will listen to the call, which I assume they did because the very next day(around 23rd January 2018) they sent me an email saying they are going to cancel the contract because I requested the cancelation within 20 days as per their cancelation policy. Meaning the contract was then supposed to be canceled around 16th Dec 2017. They billed me an extra 14 days for November 2017, extra r200 for Dec 2018 and extra R200 for January which they forced me to pay. Now today, 21st Feb 2018 I get an emaik from Nthabeleng Makhakhe tellung me no refund is due to me because I used the product. Can somebody from Neotel/Liquid Telecom explain to me why I must be punished for your inefficiencies. And why did you not respond to my email and only respinded 3 months later. Why did you send me an email saying I requested the cancelation within 20 days and thus I will not be charged. Can somebody please explain this to me, maybe Im a bit slow.