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On 7th July I requested a replacement handset and spoke to Wenztil Marais. He rquested a copy of my ID doc which I mailed immediately. A few days later received the new handset, but the service was restricted because of my upgraded package. I explained that i did not upgrade my package and that they needed to investigate. Wenztil then was no longer employed by neotel and i kept calling to find out what had happened until I received a bill for double the amount of what i normally paid. I called in again to dispute and was referred to retentions where Andrew Naidoo mailed me and advised that my package would be reinstated and that I would be credited for the new package amount and that i should only pay for the usage charges and the new handset. I then receive a call from Noxolo advising me that I would not receive a credit as Andrew advised, I then query him, and he says that they would not be crediting me. I have cancelled my service and have been slapped with a R1000 bill from paying R99 previously!What pathetic service and complete rip-off from this service provider. Nobody will call you, unless you call and you hold on forever, emails go unattended.