Rigid Products No Customer Care No data rol*****

We lost internet connectivity (NB.this has been the first time in a year that this has happened though).We tried twice to get through to the helpdesk, each time a wait of 30mins while using a cellphone. When finally we got through it was ascertained that there was a problem. No word from Neotel.I complained 3 days later after which we got a repair crew to fix the problem on friday. My wife works from home and there has been no apology from Neotel as to their lack of customer care.We have 15gb per month to use, yet Neotel refuse blankly to carry over our unused data (we are paying R499 per month).When trying to complain, I get emails like this:- <br> \Kindly be advised that as per our record you were assisted with teh below a technician was on a site.Please note that as soon as the matter is resolved will be able to request for a credit for the time your service was down