Retentions Department not providing any feedback

<p>I have requested early termination of my Neotel LTE account.</p> <p>I have sent my ticket number, reason for cancellation to ********** <p>No feedback is ever given or acknowledged that they are attending to it or when the final date will be.</p> <p> </p> <p>I can already see a black hole of never ending billing looping over and over.</p>