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Desmond M

1 reviews | Active since Dec 2013

05 Sept 2017, 12:24

Retention Department (Termination of Account)

On the 23rd of August Neotel came to my new address to assess the signal as I moved to another neighbourhood and they said that the area is not feasible. I spoke to Caroline Manyange who helped me and per email confirmed that the account must be terminated without the termination fee as Neotel can't give me the service anymore and the amount must be waivered. The technical guys removed all the hardware from my premises along with the simcard. The below email was sent by her to me and to Retentions Department:

Caroline Manyange ********** Aug 23 to CSRetentions, #Tac2WimaxSupp., me

Good day Retentions

A tech was on site to relocate the customer’s service but the site is not feasible. The customer (copied on the mail) would like to terminate the service.

Leebert has collected the devices from the customer’s premises.

Please weaver termination fee.

Best Regards: Caroline Manyange

Assistant Technician (IP) : Service Assurance – CNCSO-Networks

I also sent through the below email with the report attached that the technical guys gave me.

Good day Retentions

A tech was on site to relocate the liquidtelecom service to my new address 39 Witteberg Street, 17 Helderkruin Gardens, Wilro Park, Roodepoort but the site is not feasible. I would like to terminate the service with immediate effect.

Leebert has collected the devices from my premises. Please see technician report attached as proof.

Please also waiver the termination fee as advised by Liquidtelecom. The last deduction will then be on 1 September 2017.

Kind Regards

Frederick Muller

Today 05/09/2017 I received an account from Neotel for a service I no longer have. Could someone please assist by assisting me with the termination of this account as soon as possible as I will not pay for a service I am no longer in posession of nor using.

Kind Regards

Frederick Muller

0
Replies (3)
DM
Desmond M's update05 Sept 2017, 18:28
Reviewer Update
Good afternoon The account number is R ********** 52. Regards Frederick Muller
DM
Desmond M's update15 Sept 2017, 13:46
Reviewer Update
No one has contacted me from the finance department with regards to the credit on my account. So not happy at this moment.
DM
Desmond M's update05 Oct 2017, 15:05
Reviewer Update
After numerous email, phone calls etc I reveived again a bill which included the termination fee. The email above sent from Caroline Manyange and below email feom sisi mabena states that the termination fee should be waivered. Yhe last deduction of the credit request was paid up and itbwas supposed to be the last deduction. Good morning I have terminated the service with immediate effect. I have sent a request to our Executive Escalations team to log a credit request for this month’s bill and for the termination fee to be waivered off. ********** Sisi Mabena | SER Retention Consultant Neotel (Pty) Ltd, 401 Old Pretoria Main Road, Midrand, Gauteng, South Africa, ( ***| 3 | ) ********** + ********** | 8 www.neotel.co.za When I phoned today to query this they said no information about waivers amount could be found. This is rediculous. I am so fed up with Neotel and if hey deduct another sent from my account I will be forced to reverse such deduction and consult a lawyer to assist in this regard. Could someone please assist and help sort out this meas.