Retention department not acknowledging cancellation

<p>I have sent an e-mail to ********** on the 25th of February to request cancellation and have to this day not received any call.</p> <p> </p> <p>This follows an initial cancellation request on 19th of January after which I was phoned by Neotel but I asked to postpone cancellation as my new ISP was not ready at the time.</p> <p> </p> <p>I was promised telephonically that once I was ready, my service would be immediately cancelled. This is actually a risky statement by the call center lady as there was absolutely no way to reach her because us as CONSUMERS are not allowed to talk to the retention department.</p> <p> </p> <p>After yet another call with the call center yesterday I was asked to send yet another e-mail to csretentions.</p> <p> </p> <p>All response I am getting back is the automated mailbox reply.</p> <p>We are going for April now!!</p> <p>At some point I am going to get tired being billed by you.</p> <p> </p> <p>Please stop my service as promised. Listen to the recordings when I phoned in. You committed and yet nothing happens.</p> <p> </p> <p>Looks like the service levels has also gone blue with the new logo. I am glad to leave this company.</p>