Reinstated billing?

<p>After an initially pleasant experience with Neotel as my ISP, service could not be provided at our new house when the installation was attempted. The technicians were helpful and the gentleman in the call centre advised they would cease billing and not hold us to the relocation fee that was due should installation have been a success. Billing was stopped and I thought we were done. Last month I got billed, after a month of not having been billed, I was promised by the agent I spoke to it would be sorted and reversed and refunded to me. Nothing has happened. This month I was double billed I have again logged a query and still no call or correspondence advising my query is resolved? Nor a refund for the wrongful billing? </p>