Refuses to cancel

<p>Neotel, how your company is still in existence absolute baffles me. Your service is absolute pathetic.</p> <p>In February I cancelled my account with you as I honestly have no use paying for 'internet' which isn't useable. I sent an email and was told I would be referred to your retentions department. A month went by and another installment was deducted (march). I went in to neotel offices in midrand and was informed that my services was in fact, not cancelled. In the week that followed, I was contacted by Sisi Mabena who now confirmed my account was cancelled - she sent me an email in which she logged a credit request due to late termination (SHEQ_ ********** 40). But still, money has been deducted for march and now again April. It is clear to me that you will continue deducting money from me indefinitely.</p> <p>I formally cancelled my contract in February and according to the consumer protection act, I am allowed to do so.</p> <p>You have until Tuesday to refund me in full or I will be seeing you in court</p> <p>To any person who even thinks of using this pathetic service - DONT!!!!!</p>