JP
Joanne P
1 reviews | Active since Jul 2011
23 Feb 2015, 08:23
Refuse to acknowledge my request for cancellation
Sent an email to Client Retentions and the Consumer address on 11th Feb to request cancellation of my service.<br> Other than the automated response received no other acknowledgement. Have called the Call Centre twice since then and spoken to Evans Ramodumo and Luthando Phanjewa who both PROMISED to get back to me afetr putting me on hold for some time and have not received any response as yet. Can someone please just acknowledge my request for cancelation and let me know when this will take effect.<br>
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Neotel's replyOfficial
23 Feb 2015, 08:35Hello jpoplak,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
Neotel's reply23 Feb 2015, 08:35
Official
Hello jpoplak,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team