Refusal to credit Account

<p>Hi Neotel,</p> <p> </p> <p>Thank you for you great service but I am now tired of explaining myself and contacting you to credit my account for a payment that you FAIL to acknowledge – You guys have now triple debited me rather than double.</p> <p> </p> <p>This started when my payment for R699 failed . I called in to advise that I cannot make a manual payment as the bank is refusing my reference. I was then told to just use my surname and send proof of payment whick I did. Come the following month end I was double debited. Which also failed because I had available funds for what was due only. Now I see this is the 3rd month and Neotel once again debited me for that amout that I paid again – I made a call last week and was assured that this will now be resolved – the Agent told me that my reference for this to be sorted has not been actioned! – my file was also taken to a debt collection company while my cry is being disregarded – I had to send them and email trail of how I am not getting assistance.</p> <p> </p> <p>If this is not resolved I will reverse the payment today until I am assisted – REF sreq ********** 70 - Account R ********** 56 </p> <p> </p> <p>Payment ref: FCR_ ********** 45 </p>