REFUND AFTER CANCELLATION

I contracted Neotel to install their mast, modem and sim card for internet services. After installation the connection kept dropping leaving me without a service. I requested the contract to be cancelled and for the to remove their equipment which was done.<br> I then requested a refund as I had paid for the service which I did not have, Althaf sent me an e-mail on 20/10/2015 confirming the refund had gone through to the finance department however they are still deducting money from my bank account.<br> It is impossible to get Althaf on the phone and all I do is leave messages and send e-mails. I need them to stop taking money from my bank account and refund me what I have paid already. This really is shocking service, especially when I have paid for a service I have not received.<br> I am now left wondering if this should be reported to the Consumer Council and a charge of theft should be laid against them for taking money from my bank account after I cancelled the service. I just need someone to contact me and refund the money.