RB
Robert B

1 reviews | Active since Mar 2009

17 Jul 2015, 17:29

RECURRING DEBIT ORDERS ARE CONTRACT WAS CANCELLED

To Everyone Who Reads this. PLEASE STAY AWAY FROM NEOTEL They are a bunch of money grabbing parasites who lie to their customers and rip them off! . I cancelled my 3G internet contract with Neotel in April 2015 after just having signed up for 2 days because they **** to me and said that their internet quality was VERY poor i.e. the download speed is like 0.012 mbs, which is pathetic, so I cancelled my contract in writing and emailed it to them and they confirmed, via email back to me that my contract is terminated, YET they still debit my account every month?? I got a R700 debit from them this month. I want Neotel to refund me the money and then they can GF themselves until Armageddon! If you debit my acccount one more time I will take the matter further.

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Replies (1)
Neotel
Neotel's reply18 Jul 2015, 16:08
Official
Hello rob107,

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Kind Regards,
Customer Service Team