MK
Matthew K

1 reviews | Active since Jul 2011

13 Apr 2015, 18:29

Receiving and account thats not mine

Hallo. Ive been trying over a year now to remove my address from someone else's account. They just cant get it off. Now they tell me its my responsibility to get that person to call them with their address. I dont even know them. How can i get my address removed from their account?

0
Replies (1)
Neotel
Neotel's reply14 Apr 2015, 07:56
Official
Hello mkelly,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Regards,
Customer Services Team