DC
Dynamic C

1 reviews | Active since Jul 2016

29 Jul 2016, 18:30

R999/ month for a 2.31 mbs line - Unfair

<p>I am extremely annoyed with Neotel. I have taken a uncapped, unshaped, unthrottled service from Neotel. I received that for 6 months. Now I have to frequently call their offices to complain about my speeds. I am locked into a 24month contract and Im receiving very poor speeds and service. They are not honouring their side of the contract. R999/month is not pennies. The least they can do is honour the contract. Absolute *******. </p>

0
Replies (2)
Neotel
Neotel's reply01 Aug 2016, 12:55
Official

Good afternoon

Thanks for getting in touch. We would like to get our technical team to look into this query and advise on acceptable speeds. Please kindly send us your Neotel account number so that we can escalate this for you?

DC
Dynamic C's update01 Aug 2016, 13:13
Reviewer Update

Acc R ********** 20