Quick to hand over

<p>I called Neotel last year 2015 and requested for my line to be capped at 15G. I received an email on 12/10/2015 confirming that my line was indeed capped on 1/09/2015. Numerous months after requesting to not go over my 15G, I repeatedly receive statements reflecting that my line was not capped, Emails going back and forth requesting for a credit as I requested for the line to be capped I cannot be charged if it wasnt. This year 2015 my account was suspended MAY, JUNE, JULY and now AUGUST. On 10 June 2016 I requested for a cancellation, I send email after email after email after email just to be ignored. Finally get some sort of interaction from Neotel after I requested a cancellation again on 22 June. July comes a long and a very friendly and profocient lady from Neotel calls me and tells me all will be sorted out and going forward everything will work. I confirm that I need my bill sorted out and was assured that I will get a call back, Till today I have not received that call! 6 August 2016 I requested AGAIN for my account to be cancelled. I have stated in email that I cannot pay for a service I am not getting, I cannot pay for DATA if I do not get any DATA. Today an extremely rude and unprofesional lady from MBD calls me with an attitude out of this world, notifying me that Neotel has handed my account over. I tried to explain to her that I have on numerous occasions requested for a cancellation and also that I cannot be billed for DATA I did not receive, its like Spar charging me for dogfood but I didnt buy any dogfood, how is that even right? She was not interested and started rasing her voice. The service is appaling and its sad that one must complain on Hello Peter or any socail media platform before getting good or even just proper service.</p>