Questionable practices
<p>Recently took out a data contract with this company. What was told to me by the sales consultant and what was subsequently delivered highly questionable. Very disappointed about been conned.</p>
Helpful (0)
Replies (11)0
Replies (11)
Neotel's replyOfficial
12 Jun 2017, 17:48Hi, we are sorry to hear this and we would like to assist. Please provide us with more details of the issue so that we can escalate this to the team.
Best regards,
Neotel's reply12 Jun 2017, 17:48
Official
Hi, we are sorry to hear this and we would like to assist. Please provide us with more details of the issue so that we can escalate this to the team.
Best regards,
's updateReviewer Update
13 Jun 2017, 11:45You have the account number, the sales consultant is Kavitha from Uhmlanga and the call centre agent is Tracey who has all the details.
's update13 Jun 2017, 11:45
Reviewer Update
You have the account number, the sales consultant is Kavitha from Uhmlanga and the call centre agent is Tracey who has all the details.
Neotel's replyOfficial
13 Jun 2017, 19:22Hi, we would really like to assist. Kindly provide us with the details of your complaint as well as your Neotel account number and contact details so that we can follow up and escalate the issue to the team.
Best regards,
Neotel's reply13 Jun 2017, 19:22
Official
Hi, we would really like to assist. Kindly provide us with the details of your complaint as well as your Neotel account number and contact details so that we can follow up and escalate the issue to the team.
Best regards,
's updateReviewer Update
23 Jun 2017, 12:44still no meaningfull feedback from Neotel !!!
's update23 Jun 2017, 12:44
Reviewer Update
still no meaningfull feedback from Neotel !!!
Neotel's replyOfficial
23 Jun 2017, 17:56Hi, in our previous message we have asked to kindly provide us with the details of your complaint as well as your Neotel account number and contact details so that we can follow up and escalate the issue to the team.
Best regards,
Neotel's reply23 Jun 2017, 17:56
Official
Hi, in our previous message we have asked to kindly provide us with the details of your complaint as well as your Neotel account number and contact details so that we can follow up and escalate the issue to the team.
Best regards,
's updateReviewer Update
28 Jun 2017, 09:44Took out a 24 month data contract and was advised that the connection charges are free. A month later a contract was emailed after several requests for it. Trusting the company the few pages of the contract was signed without reading the fine print. Subsequently account debited with an amount which did not agree to to agreed monthly debit. Once again after several requests the break down was provided and it was discovered that a connection fee was charged. When taken up Neotel advised that the free connection charges were offerred for a different package.
Account number : R ********** 89 contact details ********** 961
's update28 Jun 2017, 09:44
Reviewer Update
Took out a 24 month data contract and was advised that the connection charges are free. A month later a contract was emailed after several requests for it. Trusting the company the few pages of the contract was signed without reading the fine print. Subsequently account debited with an amount which did not agree to to agreed monthly debit. Once again after several requests the break down was provided and it was discovered that a connection fee was charged. When taken up Neotel advised that the free connection charges were offerred for a different package.
Account number : R ********** 89 contact details ********** 961
Neotel's replyOfficial
28 Jun 2017, 10:15Hi, unfortunately Hello Peter is blocking your details. Please send us your details via private reply.
Best regards,
Neotel's reply28 Jun 2017, 10:15
Official
Hi, unfortunately Hello Peter is blocking your details. Please send us your details via private reply.
Best regards,
's updateReviewer Update
06 Jul 2017, 19:31R***
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's update06 Jul 2017, 19:31
Reviewer Update
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Neotel's replyOfficial
06 Jul 2017, 20:02Hi, we have escalated the issue to the team to contact you regarding this. Please note your reference number: SREQ_***.
Best regards,
Neotel's reply06 Jul 2017, 20:02
Official
Hi, we have escalated the issue to the team to contact you regarding this. Please note your reference number: SREQ_***.
Best regards,
's updateReviewer Update
10 Jul 2017, 10:44so this company gets back to me and after 15 mins on a call I am informed that they are not prepared to refund the installation charge since I cannot prove that the consultant did tell me. Accepts that it is incorrect to get the consumer to sign a contract almost 1 month after service installed and to not explain the terms of the contract with the customer. huh....lol Consumer protector here I come....
's update10 Jul 2017, 10:44
Reviewer Update
so this company gets back to me and after 15 mins on a call I am informed that they are not prepared to refund the installation charge since I cannot prove that the consultant did tell me. Accepts that it is incorrect to get the consumer to sign a contract almost 1 month after service installed and to not explain the terms of the contract with the customer. huh....lol Consumer protector here I come....
Neotel's replyOfficial
10 Jul 2017, 11:56Hi, we believe that our team has contacted you and addressed the complaint and informed you that as the customer you are liable as you have signed the contract and also the terms and conditions, and that you are aware of the installation charge.
Best regards,
Neotel's reply10 Jul 2017, 11:56
Official
Hi, we believe that our team has contacted you and addressed the complaint and informed you that as the customer you are liable as you have signed the contract and also the terms and conditions, and that you are aware of the installation charge.
Best regards,