Query not sorted - NO SERVICE!

It is with immense frustration that I have to resort to Hello Peter to have my continuous issue (potentially) resolved. <br> <br> The ill backed excuse of a customer service department @ Neotel will never seize to amaze me. In short, as i am at my wits end, is that i pay for 4mb LTE Uncapped line in which i receive the most inefficient, inadequate, inferior excuse for line speed with my duration at Neotel. I have sent dozens of screenshots, explained my issue, pleaded for competence, yet no resolution!<br> <br> My last date of communication was the 15 March 2016 and i still haven't received the slightest bit of correspondence other than your meak auto reply. <br> <br> I sit with 0.25mb (16 TIMES SLOWER THAN WHAT I PAY FOR) line speeds if I'm lucky and this isn't going to continue another day. I have to log on to another ISP just to send this concern through because your service never works. <br> <br> I anticipate this query (now a week ago) to be resolved swiftly and efficiently or my service will be cancelled without a moments issue from your retention's department for your breach. <br> <br>