Queries not logged, poor service, modem return

I cancelled my account at the beginning of November due to technical difficulties and upon Neotel's recommendation. I have tried to arrange for the devices and the antenna to be collected by Neotel. Each consultant I spoke said they were logging calls and recording information. Every time NOBODY contacts me and nobody comes through to my place to collect. Then when I call I'm told that info I gave out isn't recorded there as I've stipulated! Today for the first I get informed that I need to drop off the device/router at my nearest branch (Midrand or Fourways) and only then will my debit order be cancelled etc. NOBODY has ever told me that I need to drop off ANY device at any branch! I find this ABSOLUTELY unacceptable! I live in the East Rand which is far from any branch you have and I don't drive and my husband works a lot. This is NOT on, I do not see why the Neotel person who will come to my complex to collect the antenna can't take the devices at the same time. ??? I want confirmation that the above will be collected THIS FRIDAY when someone is at home to provide access. I then want my debit order paid and cancelled with immediate effect. I am very unhappy with Neotel's service