Problems cancelling contract plus regular problems with payments not reflecting!

Out of frustration I am writing this review as a last resort to try and get my problems with Neotel resolved.

After attempting all other methods of communicating with Neotel and get the issues resolved, I've been unsuccessful. My last attempt being via their website's contact page, where the "submit" link is not working. Here's a copy of the message I tried sending their complaints department:

"Hi, I'm emailing because for some reason I can't get through to the call centre.. (I get a voice message telling me that I have no airtime? Yet it's not the case as I am on contract and it only happens when I call your Call centre number!!)

Firstly.. I am in the process of cancelling my Neotel contract.. So far I have received a reference number and was told that the cancellation department will get in contact with me asap. Have not received any calls from Neotel and now i can't get through to anyone on the phone.

So I tried to see if I can get results if I logged on to the website, but I forgot my login details. Pressed on the "forgot my username" button, but it does not want to accept my account number (R ********** 32)... So now I'm stuck - not able to cancel my Neotel - with no way of communicating with you, except via this contact form. PLEASE sort this out by getting your cancellation department to call me as soon as possible. My reference number is FCR ********** 138 and my phone number: ********** 168.

Secondly.. My account shows that I am 30 days in arrears when I am actually fully paid up to date.. I resent the proof of payment to neotel this morning, but this is not the first time this happened!! I paid my account on the first of September and sent the proof of payment at the same time, directly from my bank.. yet as on many other occasions, the payment is not reflected and actually negatively impacts my credit score!!!!!!!

My account is paid.. Please rectify this problem and update my account accordingly.

I can not tell you how happy I am to cancel my Neotel account after all the problems I have been experiencing with your service throughout. At least some light at the end of the tunnel"

After typing all that into the form the "submit" button doesn't work and the message could not be sent... the cherry on top of the pudding!