TS
Talha S

1 reviews | Active since Aug 2011

11 Aug 2015, 20:44

potential neotel customers, don't do it!

After last month's delay, I apparently went 2.8gigs over limit. <br> Took 6days to reactivate line and got a bill today for 3.3gigs.<br> R230 subscription and they claiming under R500.<br> <br> Real ******* service, download speed used to be near 100kbs now runs at 20-50kbs.<br> <br> Can't wait for contract to be over.<br> <br> <br> Guys, Don't Do It!<br> <br> I regret ever signing up with them.<br> <br> I was promised so much by Altaf but never anything happend. <br> <br> On my last hellopeter post. I was told they can not find my policy despite me giving a reference number, they are too lazy to listen to the recorded call or even call me to confirm I'd number for policy entry.<br> <br> Customers mean absolutely nothing to this company. <br> <br> Even sent the consumers email today.<br> <br> Get response never within 24 hours and still will get a stupid question in response cz they don't read the email.<br> <br> Never ever has a company upset me so badly month after month from month 1 to month 18 and only half of my hellopeter reports did I get a call back<br> <br> Guys, plz close down so customers don't get ********** so terribly, this is SA, we got enough crime.<br>

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Replies (1)
Neotel
Neotel's reply12 Aug 2015, 09:37
Official
Hello Talha,

thank you for taking the time to get in touch and to share your experience, although we are very sorry to hear that your difficulties continue.
We have re-escalated the matter and will have you contacted as soon as possible.
Kind regards,
The Neotel Team