Poor Turn Around Time Not Kept - No Response

Neotel is not responding to their commitment, my personal identity details has been **********ly used by someone to open an account. I cannot buy anything as I am listed by Neotel. I submitted affidavits and ID copy for investigation, it appears that I am a victim of *****, however due to Neotel dragging their feet to clear my name, I stand to loose a deal of R 120K.<br> <br> Last week Thursday one of the call centre personnel by the name of Koketso advised that I must send an email to Neotel and copy \talktous@neotel and request and that Neotel sends me an email to say I am cleared meanwhile we waiting for a formal letter clearing my name. To date no feedback coming through.<br> <br> When you call the call centre they keep you on hold for more than an hour and the line cuts