1 reviews | Active since Feb 2017

02 Apr 2017, 14:53

Poor support and *****

<p>I had canceled my account with neotel. They told me they would be taking R 1000 at the end of the month due to early cancelation. They have debited R 1639 from my account they have had there attorneys contact me due to no payment but my account has been canceld. Try to contact them and no one is competent to help you they hang up the phone or give you bogus numbers to contact.</p> <p>they tell you one thing and do the opposite. They keep debiting your account even when you have canceled the account and no one at neotel can help. You put it in an email and takes them over 21 days to get back to you and buy them they have taken more money from you.</p> <p>then don't confirm that your account is canceled either they send you invoices with an amount to pay them debit a different amount and gues what you can't get any one to fix the problem.</p>

0
Replies (2)
Neotel
Neotel's reply03 Apr 2017, 10:20
Official

Good day, we are sorry to hear this and would like to look into your billing query right away and provide feedback. Please kindly send us your account number and contact details via private reply

Best regards,

Neotel
Neotel's reply03 Apr 2017, 10:20
Official

Good day, we are sorry to hear this and would like to look into your billing query right away and provide feedback. Please kindly send us your account number and contact details via private reply

Best regards,