LL
Lynton L
1 reviews | Active since May 2014
26 Sept 2017, 14:05
Poor servuce from Call Centre
I called into the call centre to find out if there was a signal problem as I cannot access the internet. I was put on hold a number of times to be eventually cut off after 30 mins being on the phone. I called back and spoke to a Vincent. I explained the situation and gave all the details which he confirmed was correct. I was then asked for an ID number for my wife (Account in her in name). I explained I was at work and she was at home and that I don't have her ID number with me.
I find this unacceptable as I had given all other details. The customer service is shocking and I would not recommend Neotel to anyone
Lynton Liou
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Replies (3)
Neotel's replyOfficial
26 Sept 2017, 16:46Hi Lynton,
Thank you for your message. We are very sorry to hear about this and would like to assist you from our end.
Please provide your account number and contact number (via private reply) so that we can log a ticket for our technical department to look into your signal issues.
Best regards,
Neotel's reply26 Sept 2017, 16:46
Official
Hi Lynton,
Thank you for your message. We are very sorry to hear about this and would like to assist you from our end.
Please provide your account number and contact number (via private reply) so that we can log a ticket for our technical department to look into your signal issues.
Best regards,
LL
Lynton L's updateReviewer Update
26 Sept 2017, 21:29Mr Liou ***
Account number ***
LL
Lynton L's update26 Sept 2017, 21:29
Reviewer Update
Mr Liou ***
Account number ***
Neotel's replyOfficial
27 Sept 2017, 18:57Hi, Lynton. Thank you for providing the above, we have escalated the matter to the team and they will be in touch to assist further with this. Kindly note the reference number SREQ_***.
Best regards,
Neotel's reply27 Sept 2017, 18:57
Official
Hi, Lynton. Thank you for providing the above, we have escalated the matter to the team and they will be in touch to assist further with this. Kindly note the reference number SREQ_***.
Best regards,