Poor service, poor response, ongoing bad quality

Hi<br> i signed up for Neotel 3 months ago. it worked well for a few week and then the trouble started. slow speed, erratic connection, down time. i had to beg and threatening for weeks before eventually somebody came out. it worked ok for a day and since then i have been emailing them and requesting assistance regularly. i have emailed them 8 times this month already and 7 times last month. i didn't get a response from them. there is no interest in solving the problem nor maintaining the service they are charging me for.<br> i have incredibly erratic internet. i cannot stream a radio station without constant disconnection. i cannot have a Skype call without the call dropping every two minutes. i often cannot get through a banking transaction without the connection going down. i have frequent downtime while trying to conduct any business on the internet.<br> one has to sign a 24 month contract with Neotel. given the poor service, i would like the option to cancel immediately however since it is a mission to change, i would like them to at least try fix the issue and retain me as a client. i will be researching alternative options.