Poor Service and Turn Around Time

My First Communication with Neotel was on the 11/03/2015 and its now 42 DAYS LATER and my query is still not solved, I first needed 2 new routers in which koketso was so fast in selling it to me, they then send a subcontractor to install the router, who then refers me to another subcontractor to link the router to my switch board,i then call neotel to report this as this is all unnecesary costing, they say they unaware of the second subcontractor, they call me and say that the 1st subcontractor needed to have finished the job, i then deal with Quinton as i was receiving no joy from Koketso, he is of no help, i go back to koketso who then tells me that The fault lays with my Pabx system,he asked for the name,i gave it to him,still no response from them, i then emailed him telling him that i will not be paying for those 2 routers yet as it is not even linked up, still no response!!! I am extremely disgusted at the level of Customer Service by Neotel