Poor Service and Poor internet

If reliable internet is what you are looking for..... then Neotel is not for you<br> I have been with Neotel for 3 months now opting for their 4mb wireless broadband package for my practice in Midrand, for the first month everything worked as promised, however the status of the internet deteriorated rapidly, literally over night. I was left with long hours of downtime or extremely slow internet speeds ranging from 0.3 Mb/s to 0.8 Mb/s download but upload speeds were acceptable. I have called regularly and opened numerous ticket numbers, eventually Neotel sent a technician after waiting for a week.<br> The technician stated that the trees around the area were too tall and that I would require a longer pole for the receiver. I was sent between Neotel and Lastmile to find out when i could get the longer pole, this was nearly 4 weeks ago, I eventually was desperate enough to extend the pole myself using up my Saturday morning to do so. The internet improved a bit but nothing drastic was noticed. I have still not received the longer pole and my internet is not working since 6 a.m this morning, I am now 7.5 hours without internet trying to run a practice .