Poor service and lack of administration

<p>In April, after many attempts to resolve issues with Neotel I decided to terminate the service.</p> <p> </p> <p>Since February I’ve been experiencing broken Neotel connectivity. Every time I phoned the Neotel technical team to query the problem it was the same story, the consultant telling me my account is suspended, due to outstanding payment and every time I had to explain to the consultant that I have provided Neotel with banking details and agreed to a debit order.</p> <p> </p> <p> </p> <p>I received a letter of demand in May, requesting payment to a total of R 680.00 to be paid. I have queried the amount, as I have not received invoices since October and therefore did not know what I had to pay for. I mentioned to the company that a debit order was signed and therefore Neotel should have made the agreed debit order.</p> <p> </p> <p>I think it is just very poor customer service from Neotel side, to disconnect a customer without any notice and then demand to make payment on invoices/ internet connectivity never received.</p> <p> </p> <p>Finally after many requests Neotel submitted an invoice / statement in June with amounts outstanding, including a termination fee.</p> <p> </p> <p>I have contacted Neotel to query the termination fee as there was no agreement signed to indicate that a termination fee will be applicable upon cancellation. I have queried this with Neotel consultants, as I have never signed an agreement binding me to termination fees. Surely this should be stipulated in a contract as this will have an influence on the decision if you want to go ahead with a service provided.</p> <p> I have tried to pay the outstanding fees to Neotel and each time it was unsuccessful. I have tried making payment from two different bank accounts, and in each case the banks told me Neotel bank info does not accept the account number as a payment reference, as clearly stated on their invoices.</p> <p> I have requested assistance from Neotel to remove the termination fee from the invoice and to provide assistance with payments, but no response have been received from Neotel since this date.</p> <p> </p>