Poor Service and Ever Worse Customer Service!!!!

<p>NeoBB Wireless 10Mbps offering @ a cost of R 1978.90 per month.</p> <p><br />We have had this service for just about a year now as it's the only internet connectivity we can get in our area.</p> <p><br />The First 2 months were GREAT without any issues but then it started..</p> <p>Slow speeds constant disconnections.. By Slow speeds i mean less than 1mbs (we are paying for 10mbs)</p> <p> </p> <p>If I want to update windows or download anything bigger than 50mb that will take 2 days as the connection disconnects repeatedly during that process and we can not use the connection for browsing or emails during that period due the connection being dropped the whole time.</p> <p>Now logging the issues is a whole new debacle.</p> <p>After logging the issues it takes 3 weeks to actually get a technician out to us to get the issue trouble shooted and then another week to get it fixed or in this case semi-fixed..</p> <p>It usually gets semi-fixed for about a day or 2 then everything goes back to issues...</p> <p> </p> <p>Some of the issues:</p> <p>we never get more than 4mbs speed and at 5pm it drops down to 1mbs or lower.</p> <p>as soon as we download anything bigger than 50/100mb the connection just drops continuously during the whole process and the internet then becomes unusable can't open any web page can't send or receive emails as it just times out due to connection dropping and speed dropping.</p> <p> </p> <p>So paying for 10mbs but only getting about 1mbs most of the time and calling customer service only gets a called logged and 3 weeks later techy comes to check and a week later attempts to fix it with no success.</p> <p> </p> <p>So tired of this exceptionally poor service but hands tied behind my back and no where to go!!!</p> <p> </p> <p>Willing to now go with whatever else is available in my area and want to get my money back for the past 8 months of struggling and not to mention cost of call to get support and having to use 3G & LTE to cover for the lack of Neotel Connectivity...</p> <p> </p> <p>FRUSTRATED!!!! </p> <p> </p>