1 reviews | Active since Jun 2009
Poor service
I took up a data contract with you on Saturday and I'd like more info on it as I believe I was incorrectly advised, I'd like to upgrade or change the package I am on - but need more info as soon as possible.<br> <br> What is the difference between this:<br> [URL Removed] and this: [URL Removed]<br> <br> Both are 10gig data:<br> One is R128/month and the other is R148/month.<br> <br> I was told that the speeds of the two are different and that the one for R128/month is very slow, and not advisable. Is this true?<br> <br> I have been to your Customer Service center at Head Office today in Midrand and waited for over 30mins during my lunch break without being attended to, and had to leave as I needed to get back to work. Can someone please assist me? I'd appreciate it if you could contact me via email as I cannot take calls during business hours.<br>
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
