Poor service

Neotel promises to return calls but have seemingly no real urgency. <br> <br> Mr Ashford - Supervisor, I am still awaiting your call please Ref FCR***, also FR***.<br> Neotel technical team has not solved intermittent speed problem and poor speed issues. Speed tests have been sent to you showing no improvement. Get the feeling that most of the people in your system largely (as there was one rare gem of a supervisor that cannot be found again) play pass the buck and frustrate the customer.<br> <br> I resent being told that the simple thing to do (at my expense is to upgrade). This is an issue that has occurred in the last 1 month of a 12 month largely issue free service. (i.e. your systems become overloaded and you want me to pay to upgrade).<br> Your service at the call centre is largely ineffectual and your supervisors promises largely empty. <br> Very disappointing that no one actually bothers to follow up!! Even the technicians are dismissive and simply reroute one through the ineffectual call centre.<br> <br> Come on Neotel - stay competitive!! ...that means buck up your customer service. Honor your promises and be proactive, admit where you cannot provide a solution, train your staff!!