Poor service

<p>Dear Sir/Ma'am,</p> <p>We currently have a 4Mbps line with Neotel. Just last week Wednesday night the line went down. We are unable to connect to the internet at all. We called the Neotel support line. A lady tried to assist my husband eg: switch the router off and connect an external cable to lan 4 etc. Unfortunately, that did not help. They advised him that there would be a technician dispatched the next day to fix our internet. The next day I waited at home the entire day and there was no technician. Instead I received a phone call from a lady from Neotel. She told me to follow the very same steps as my husband. The internet is still not working. She advised that a technician will be dispatched as well. So I waited at home again and there was no technician. On Friday I received a call from a man at Neotel wanting to know what was wrong with our internet. I am extremely upset and frustrated to say the least as we had to explain the same scenario to 3 different people spread across 3 days when it should have been dealt with the first time. It is now Monday and there is no technician. Our line is still down. We run our business from home and are highly dependent on our line. Please assist as soon as possible. Alternately we will pay the cancellation fee and join another network provider.</p>