Poor Service

Initially I had two cases of bill shock and repeated calls to Neotel, I went to their store in Midrand. They instead upsold me to an 'uncapped service'... After regular poor performance, I asked to cancel the service... they said that I still have 2 months of the contract left... I asked for proof of the copy of the signed contract and/or RICA/FICA documentation ( telephonically, in person and via email) and they could not produce this to date... After repeatedly asking the same... the two months had passed and the contract had effectively ended... what a shaft!!

Then they effectively cancelled the contract but wanted the WiFi Router back.... I once again asked for proof of the contract because in mind, I had paid for the Router over the 24 month contract.... but again they were not able to produce the contract, despite repeat requests from me.... Finally out of sheer fatigue, I agreed that they can come pick the Router - but they did not, despite even a follow up email from my side reminding them that the router is ready and available.... Instead they had handed me over to a collection agency... for the 'charge for the router' whom I had explained on a few occasions the experience and sent them all the emails detailing the same... they promised to discuss with Neotel and revert... but failed.. and instead listed me in the ITC

Neotel you suc**** Your lack of customer service, ability to provide contract records and ability to action anything is pathetic. I am going now to have to referred this to the Ombudsman and attorneys subsequently

Rgds Malcom Naidoo