Poor service

I would like to find out what is going on with my Internet. I have only been signed up for 2 months and I am extremely disappointed with the service. Every single day at 4 times a day we need to turn off the router because the connection dies. This is interfering with our work and if this does not sort it's self out I will no longer continue to do business with Neotel. When we phone the customer service line we get told by the person that it is normal for the router to lose connection. I cannot belive that this is normal. I would like someone to sort this problem out immediately. The service I am receiving compared to what you are charging is disgusting.