POOR POOR SERVICE, CALLS NOT ANSWERED

I HAD A PROBLEM WITH MY DEBIT ORDER AT THE END OF SEPTEMBER. (I HAVE BEEN OUT OF THE COUNTRY). ON WEDNESDAY 21 OCTOBER I CALLED THE CONSUMER CENTRE AND MADE ARRANGEMENTS TO PAY THE ARREARS AMOUNT, WHICH I DID (CALL REF NO ). I WAS TOLD TO SEND AN EMAIL WITH P.O.P. TO [Email Removed] - THIS I DID. I WAS ADVISED TO PLEASE FOLLOW UP WITH A PHONE CALL TO THE CONSUMER CENTRE AND THEY WILL THEN REINSTATE THE SERVICE (CALL REF NOS SCR***3 & SCR ***). I RECEIVED AN AUTOMATED EMAIL RESPONSE FROM NEOTEL- OBVIOUSLY ACKNOWLEDGING MY EMAIL TO THEM. WHEN I CALLED AS INSTRUCTED TO DO, THEY SUPPOSEDLY COULD NOT TRACE MY EMAIL. I RE-SENT IT, AS REQUESTED TO DO. IT IS NOW FRIDAY 23 SEPTEMBER, SERVICE STILL NOT REINSTATED. I CALLED THE CONSUMER CENTRE WHO ADVISED THERE WAS NO ARREARS ON THE ACCOUNT, AND I SHOULD PHONE THE FOLLOWING NUMBER ***,TO HAVE THE SERVICE REINSTATED (CALL REF FCR***) THE NUMBERS GIVEN ARE A JOKE, NO ONE ANSWERS. NEOTEL WHAT ARE YOU GOING TO DO, AND PLEASE DO NOT POST ON HELLO PETER A WEAK RESPONSE OF