1 reviews | Active since Apr 2014
Poor Non-existant Service
<p>Good day,</p> <p> </p> <p>I would like to air my frustration and share the poor service being offered by Neotel.</p> <p>I have a monthly data contract with Neotel but for the past week I had no/lilmited internet connection. Unable to get through to the Neotel through their call centre, I have logged 3 email complaints. I recieved feedback on one query, which did not resolve the connection issue. I even called the contact centre this morning and my call was dropped when I wanted answers, as I am paying for this service. The consultant is Nkhululeko if I am not mistaken.</p> <p>Not only is this company offering a unsatisfactory service, their customer service is shocking.</p> <p> </p> <p>Regards</p>
Hi Reki
Thank you for getting in touch. We are sorry to hear this and have asked our team to call you back and assist in resolving your query. We apologise for the inconvenience
Hi Reki
Thank you for getting in touch. We are sorry to hear this and have asked our team to call you back and assist in resolving your query. We apologise for the inconvenience
Neotel's response to my complaint was not addressed. I am still without connection for 2 weeks now.
Also I have been billed for 14 gigs of data over this period, which is impossible taking into consideration that I had intermitant internet access.
The worst customer service I've encountered.
Neotel's response to my complaint was not addressed. I am still without connection for 2 weeks now.
Also I have been billed for 14 gigs of data over this period, which is impossible taking into consideration that I had intermitant internet access.
The worst customer service I've encountered.
