Poor LTE Service for over two weeks

Have you ever experienced Neotel's service? Well I have and it is pathetic. I logged a problem on my LTE Service the 08th January. It is 21 January and it has not been fixed. <br> <br> Neotel Consumer Services does not even bother to call you back or call you to enquire about the problem you have. They correspond with you on email and every time you respond you must wait 48 hours for a reply. The reply you get is just to put you into the next 48 hour cycle.<br> <br> I have now called the Customer Service Department 6 times (don't know if they are worthy of this title), spent more than two hours on the phone at my own cost and no resolve. <br> <br> The sms to ensure that I have enough money in my bank acc for the debit order hit my inbox like always on time. <br> <br> Very poor Neotel!!!